Shipping policy
Shipping Policy
Thank you for shopping with Slumberlee. We are committed to delivering your order as quickly and efficiently as possible.
Processing Times
All orders are processed within 1–5 business days. During periods of high demand, holidays, product launches, or promotional events, processing times may be extended.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Shipping Times
Estimated shipping times vary depending on your location and carrier availability.
Typical delivery estimates:
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United States: 5–12 business days
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Canada: 5–12 business days
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International: 7–20 business days
Please note that these are estimated delivery windows and are not guaranteed.
Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take several business days to appear depending on the shipping carrier.
Delays
Slumberlee is not responsible for shipping delays caused by:
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Carrier disruptions
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Customs processing
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Severe weather
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Incorrect shipping addresses
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Lost or stolen packages marked as delivered
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High seasonal demand
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Circumstances outside of our control
Delivery dates provided at checkout are estimates only and are not guaranteed.
Incorrect Addresses
Customers are responsible for ensuring their shipping address is correct at checkout.
If an incorrect address is provided and the package has already been processed or shipped, Slumberlee cannot guarantee address changes, cancellations, or refunds.
Lost or Stolen Packages
Slumberlee is not responsible for lost or stolen packages confirmed as delivered by the carrier. Customers should contact the shipping carrier directly to file a claim if necessary.
Returned Packages
If a package is returned to sender due to:
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Incorrect address
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Failure to claim the package
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Refused delivery
the customer may be responsible for any reshipping fees.
Order Changes & Cancellations
Due to our fast processing times, orders cannot be guaranteed to be modified or canceled once placed.
Contact Information
For shipping-related questions, please contact: