Cancellation policy

Purchase Options Cancellation Policy

By purchasing a subscription or recurring purchase option from Slumberlee, you agree to the following terms and conditions.

Subscription Orders

All subscription purchases are final once processed. Due to the nature of recurring subscription fulfillment, subscription orders are non-refundable after payment has been successfully processed.

Customers may cancel future subscription renewals at any time prior to the next billing cycle through their customer account or by contacting Support@slumberlee.com.

Cancellation requests submitted after a renewal charge has been processed may not be eligible for cancellation or refund.

Failed Deliveries & Refused Packages

Slumberlee is not responsible for refunds resulting from:

• Incorrect shipping information provided by the customer

• Refused deliveries

• Unclaimed packages

• Carrier delays outside our control

Refund Eligibility

In limited circumstances where a refund is approved at Slumberlee’s sole discretion, only partial refunds may be issued to cover processing, fulfillment, shipping, restocking, and operational costs.

Approved refunds may be subject to deductions of up to 50% of the original order value.

Shipping costs are non-refundable.

Chargebacks

Customers are encouraged to contact Support@slumberlee.com prior to initiating a chargeback or payment dispute. Fraudulent or abusive chargebacks may be contested with supporting documentation including tracking confirmation, order records, IP logs, and proof of delivery.

Policy Updates

Slumberlee reserves the right to modify or update this policy at any time without prior notice.